OpenAI really built a crisis tool nobody can actually find
Turns out, putting a safety net inside a chatbot is a lot harder than it sounds when users have to play hide-and-seek to reach it.
OpenAI launched a feature for people in crisis, hoping to connect them with support. It is a nice sentiment, but there is one small problem: it is buried so deep in the interface that nobody struggling is going to find it.
If you are in a moment of genuine desperation, the last thing you need is a scavenger hunt through settings menus. It feels like putting a life raft inside a locked safe and hoping the person drowning knows the combination.
Technology companies love the idea of being helpful, but they often forget that design actually matters more than the intent itself.
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